Guest Services Coordinator (On-Site)

Guest Services Coordinators work in our Sales Gallery at Ka’anapali Beach Maui Resort. Coordinators are responsible for providing outstanding in-person service to both internal and external customers as well as maintaining the reception and refreshment area within Sales Gallery organized.

You will support our Sales and Marketing departments by managing policies and qualifications while processing multiple offices by assigning agents with guests for Hilton Grand Vacations vacation ownership sales presentations.

The ability to multi-task with a smile, be a great teammate, and be proficient in different systems are critical to this position.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $21.00
• OPT (Optional Practical Training) status is accepted for this position.
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay*… and more!

* Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:
Our Sales Gallery operates 7 days a week. Coordinators work a full-time schedule of varying shifts between the hours of 6:30AM to 6:30PM.

As a Guest Services Coordinator you will be responsible for:

• Follows required script in greeting and seating guests and provides high level of customer service through warm welcome and guest satisfaction
• Verifies accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation
• Handles incoming telephone calls and provides responses to inquiries
• Assists in the opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Participates in required skills assessments for training and development
• Provides the Sales Executives with general information regarding the tour guest
• Responsible for issuing, logging, printing gifting receipts and gift vouchers
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Additional duties assigned by Management, as needed, to further business objectives

To fulfill this role successfully, you possess the following minimum qualifications and experience:

• High school diploma or equivalent
• 0-3 years of related experience
• Demonstrate excellent communication and interpersonal skill
• Maintain a professional appearance and demeanor
• Handle multiple tasks and assignments and demonstrate strong organizational skills in a fast-paced work environment
• Intermediate digital literacy – familiar with Microsoft Office Suite
• Full flexible schedule required including weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s degree/College Diploma
• Previous customer service experience

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.