Guest Reception Representative

Responsibilities: As a Guest Reception Representative, you play a critical role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary.

Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.

If you’re passionate about delivering outstanding customer service and want to be a member of dynamic team, apply now and discover the opportunities we have to offer!

Qualifications: 

• Diploma or equivalent
• General office experience.
• 1 year of Customer Service experience
• Intermediate knowledge of MS Office applications
• Must be willing to work weekends

Benefits: Joining our team comes with a range of benefits, starting on Day One!

• Full-time benefits are Medical, Dental, Vision, 401K, Paid Sick Time, and more!
• We offer work life balance- PTO
• Advancement Opportunities
• Tuition Reimbursement
• Team Member Travel Program with deeply discounted rates 

Why Us:

• Company growth: Experience being a contribution to our growing success.
• Customer satisfaction: Contribute to the happiness of our valued customers.
• Passionate team: Join a team that values customer obsession.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. We are a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  チームメンバーの健康や財産形成を支援する福利厚生。

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  チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

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  有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

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  楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

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  多様性と包含性に取り組む偏見のない文化。

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  日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。