In House Marketing Rep

As a In House Marketing Representative you would be responsible for: 

• Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
• Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards.
• Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.

Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).