Coordinator Contracts

Responsible for auditing/processing contracts sales documents for accuracy to comply with legal and company policies. Responsible to review and process the receipt of correspondence, communications and materials received from consumers and/or their agent. 

• Receive and validate contract packages sent from site. Notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance to company policies.
• Assign error task to site as warranted.
• Receive and review correspondence, ie: rescission letters, owner kits, etc.
• Receive shipments of contracts from sites, document contracts received in TSW and run reports to be included in audit process.
• Manage contract workflow in TSW to disposition status changes daily, ie: rescission cancels, NSFs, Credit Card Chargebacks
• Prepare contract packages and cancels to be sent to the imaging department daily.
• Provide customer service to field offices and Corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and PTO coverage for DSC audit team as required.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Strong organizational skills with ability to prioritize and function in multiple computer programs
• Ability to produce high volume work product that has a high degree of accuracy
• Must have strong communication skills to convey problems with contracts and required resolution with field sales offices
• Good communications and interpersonal skills to interact effectively and maintain positive relationships with process partners
• Ability to work overtime when necessary to meet company goals and deadlines

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Previous timeshare experience a plus
• Knowledge of the documents required for a timeshare closing
• Must have MS Excel experience with creating and maintaining spreadsheets

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  チームメンバーの健康や財産形成を支援する福利厚生。

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  チームメンバーやご家族、ご友人向けの旅行および宿泊割引。

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  有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。

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  楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。

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  多様性と包含性に取り組む偏見のない文化。

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  日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。