Together, We can.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
This is a remote role open to Central Florida Based Candidates.
What Will I be Doing?
The Sr. HOA Accounts Receivable Representative position performs various duties related to servicing HOA accounts receivable, including but not limited to daily deposits, administrative processing, owner communication, and training / procedure documentation. All support functions must be completed in a timely, efficient and professional manner. This position is responsible for assisting all members of the HOA Accounts Receivable staff.
You are responsible for driving company success through performing the following tasks to the highest standards:
- Deposit owner payments using the remote scanner on a daily basis.
- Process lockbox file, reconcile owner payments, and facilitate corrections / adjustments on a daily basis.
- Process owner assessments, including maintenance fees, penalty fees, and club dues as needed.
- Document work instructions and operational procedures and facilitate training of staff and new hires.
- Monitor and adjust collection fees on a daily basis.
- Complete customer service requests received directly or through VOICE comments and/or AR Support email as needed.
- Process owner refunds via check request or credit card.
- Update the VOICE and V2 A/R systems as necessary.
- Assist fellow team members, Portfolio Services & HGV Club staff with questions.
- Respond to telephone calls subject to monitoring and recording for quality and compliance.
- Carry out any reasonable request by management, which the employee is capable of performing.
What Are We Looking For:
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- 3-5 years of related experience
- High School/GED
- Highly proficient computer skills, including Windows and Microsoft Office products
- Must have a good command of Excel functions
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
