Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
As Front Desk Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.
Here’s why you will love it here:
- Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
- Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
- The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Benefit from a company culture that values work-life balance and family-friendly benefits.
- Daily Pay* – get your earned pay any time before payday.
Responsibilities Include:
- Coordinate the Front Office’s daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
- Responsible for training and direction of new department Team Members.
- Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
- Follow-up on credit opportunities during each shift.
- Other duties as assigned by management.
Key Skills and experience:
- High school diploma/GED
- Prior related experience
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence, and mentor others.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College
- Voice Certified
- 3+ Years of related experience
- Prior management/supervisory experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
