As a Lead Sales Gallery Coordinator you will be responsible for:

• Follows required script in greeting and seating guests and provides high level of customer service through warm greeting and guest satisfaction
• Responsible for handling customer complaints in person and over the phone
• Verify accuracy of invitation, as needed, to validate the qualified tour and verify individuals on the invitation
• Identifies and assigns the Sales Executive and Sales Leader per the rotation. Provides the Sales Executives with general information regarding the tour guest
• Handles incoming telephone calls and provides responses to inquiries
• Assists in opening and closing of the Sales Gallery and model rooms, as needed. Ensuring the Sales Gallery and Model rooms are ready for the start of business
• Assignment of Sales Leaders and Vacation Introduction Program Agents as required during the sales process
• Responsible for presentation as well as preparing and maintaining the kitchen, self-service, and guest seating areas
• Provide seamless communication with Sales for proactive planning, providing feedback and opportunities to build efficiencies
• Training new Support Services Team Members
• Maintains the SE rotation software accurately
• Prepare gifting receipts and gift vouchers
• Assigns sales bays for Sales Executives by tour guest count and age of children (if applicable)
• Reassign sales bays to account for overage and adjust throughout the day
• Ensures that assignment of tours are logged in HGV system (Chorus) and as needed, in the manual log
• Performs accurate and timely reporting of exception tour information processing to appropriate department
• Responsible and liable for gift banks at assigned locations average value $41,000 & maintaining accuracy and balancing during shift
• Maintains and interprets tour rules and rotation to ensure consistency and integrity of process
• Complete and review daily powerline is set-up on a timely basis
• Adhere to the Sales department’s attendance policy, including monitoring sick calls, and processes infractions in accordance with the Sales rotation policy
• Inventory and place orders to maintain an appropriate level of supplies for kitchen preparation, collateral, and items required for support services and the Sales galleries
• Prepare paperwork for Access storage pick up based on timelines established in the department
• Participation in skills assessments for training and development
• Facilitate end of day staff meetings, as needed
• Connect with TC and Marketing departments to ensure consistency and to research issues
• Create and maintain internal operating procedures for Support Services to ensure consistent practices and use for training purposes
• Additional duties assigned by Management, as needed, to further business objectives.