Responsibilities Include:

• Supervise and manage all Front Office operations.
• Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction. Alert management team of potential serious issues.
• Check-in arriving guests and check-out departing guests.
• Assists Director of Front Office with personnel functions – including but not limited to, performance management, counseling, scheduling, training, brand standard compliance, and recognition.
• Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Performs room inspections for VIP guests.
• Assist with adjustment in departmental policies and procedures.
• Complete property night audit.
• Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
• Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure all HGVC quality standards and policies are met.
• Responsible for monitoring/managing room inventory and room status in resorts PMS and booking systems to ensure that it is timely and accurately updated throughout the day.
• Ensure all pending arrival information is accurate.
• Other duties as assigned by your leader.