• Conducting pre-arrival calls to owners, renters, and exchangers. 
• Confirming appointments with guests to ensure tour reservations and improve show rate. 
• Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
• Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. 
• Following gifting procedures to ensure costs are met monthly.
• Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. 
• Distributing only HGV-authorized information, collateral, and materials. 
• Maintaining location operating standards.
• Carrying out all other reasonable requests by management that one is capable of performing. 
• Contacting appropriate management with any guest issues.

Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.

Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! 

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.