HGV now offers First Day Benefits to our new employees!

The Supervisor of the New Member Journey program is responsible for leading and managing the daily operation that support new members throughout their onboarding experience. This role ensures that both individuals and teams are motivated and aligned to meet and exceed key performance indicators (KPI’s) related to member engagement, satisfaction and retention.   AAlso, responsible for ensuring compliance with established policies, procedures and systems.

Job Functions:

• Supervise and support team members to achieve high performance in all aspects of the new member journey
• Lead initiatives that drive excellence in onboarding and the vacation return orientation tour process
• Support and implement strategies to exceed performance standards and ensure compliance with all new member processes and requirements
• Ensure locations are staffed at expectations
• Effectively handles schedule and PTO requests
• Meet and exceed site penetration levels at all sites
• Collaborate with cross-functional departments to achieve maximum penetration and enhance the overall new member experience 
• Monitor team performance and provide coaching, guidance, and feedback to ensure continuous improvement 
• Analyze data and reports to identify trends, measure success and implement process improvements
• Ensure end-of-day and weekly report outs to Leadership by set deadlines
• Monitor collateral inventory at sites
• Completes all required Company training/compliance courses as assigned
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned

Qualifications

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Ability to manage, motivate and exceed goals
• Ability to work a flexible schedule including nights, weekends, and Holidays
• Proven ability to be professional and communicate clearly with internal and external customers
• Results oriented, with strong analysis, evaluation and planning capabilities
• Consistent track record in productivity and performance management
• Reliable transportation and flexibility with work locations
• 3+ years experience in leading teams in relevant field

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Understands the importance of delivering exceptional customer care
• Timeshare sales and marketing

Why Team Members Like Working for us:

• Outstanding health care options that all employees are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
• Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties all over the world with 50% off at participating hotel-operated restaurants. Pass the savings on to your family and friends since HGV allows you to share additional discounted room nights.
• DailyPay allows eligible U.S. Team Members to get your earned pay any time before payday through secure, instant transfers, whenever and wherever, 24/7/365 .
• 401K which HGV will match up to 4% annually
• Internal career mobility with a growing company.
• Industry-leading training, top notch technology and continuous support.
• And so much more!

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.