Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
What will I be doing?
We are looking for a Full Time Housekeeping Supervisor, 39 hours per week – to include some weekend working on a rota basis. Salary £26,297 pa
As a Housekeeping Supervisor you will be responsible for driving company success in relation to housekeeping within the Craigendarroch resort comprising of 32 Suites and 99 Lodges.
To ensure:
- All accommodation has been cleaned and prepared in line with Hilton Grand Vacations expected quality standards and brand standards (where applicable). You are expected to have a great attitude and fantastic attention to detail. You’ll need to take pride in what you do and have high personal standards and energy levels.
- Excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job.
- Team members are supervised in their role and tasks to deliver the expected level of service.
- Exceptional customer service is delivered by yourself and the Housekeeping department as a whole, so there is a requirement to be friendly and able to give a warm welcome to any guests and resort team members you meet.
What will I be doing:
- Allocating work duties to Team Members on a daily basis and plan ahead for deep cleans and operational tasks.
- Performing routine inspections and spot checks of Suites / Lodges.
- Reporting and following up on any maintenance defects or other issues.
- Routinely inspecting rooms, lodges, service areas, storerooms and corridors.
- Scheduling and supervising deep cleaning and any other projects.
- Managing and training Room Attendants and other Team Members to ensure their performance is to the standards required.
- Supporting Team Member in the in-house laundry.
- Assist the Assistant manager/ Executive Housekeeper with Casual Team Member Recruitment /Induction/ Training and enforcing HR policies.
- Taking ownership of Day-to-day tasks within the Housekeeping department to ensure the smooth running of the department
Qualifications – External
What are we looking for?
- Positive attitude & good communication skill
- Committed to delivering consistently high levels of quality standards of work and customer service
- Excellent grooming standards
- A successful track record of working with and managing a team would be preferred
- Strong organizational and analytic skills and attention to detail
- Experience of managing people, ideally, using a coaching style to ensure consistently high standards on a weekly basis
- Strong communication skills – A passion for delivering exceptional levels of guest service
- Proficiency with computers and computer programs, including Microsoft Office
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a similar position
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
