Front Desk Agent

RESORT: Royal Palm Beach Resort

LOCATION: Philipsburg, Sint Maarten

HOURS: 40 per week

SALARY: XCG 18.75 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! As a world-class resort, Royal Palm are dedicated to providing exceptional experiences for our members and guests. We are looking for a Front Desk Agent to join the team working on a shift basis with a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Front Desk Manager, the main job duties will include, but are not limited to:

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. 
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). 
• Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.   
• Follow through on member, owner, and guest requests and/or concerns in a timely manner. 
• Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages). 
• Compute billing charges, collect payments and provide change. 
• Post charges as received through other departments (i.e. fitness centre, housekeeping, grab and go, and laundry). 
• Answer the telephone with proper etiquette and transfer calls accordingly. 
• Communicate with all internal departments including PBX, housekeeping, engineering, and security. 
• Complete Front Desk Agent checklist daily. 
• Reconcile end of the day shift report. 
• Maintain necessary hard copies of paperwork of all daily operations and file. 
• Complete special projects, stocking, list items to be ordered, and daily bucket checks. 
• Completes all required Company trainings and compliance courses as assigned. 
• Adheres to Company standards and maintains compliance with all policies and procedures.  
• Performs other related duties as assigned. 

Skills and experience required to fulfil the role include;

• Computer proficiency in Microsoft Word, Excel and Outlook. 
• Excellent customer service skills. 
• Proficient in time management; the ability to organize and manage multiple priorities. 
• Ability to take initiative and effectively adapt to change. 
• Recognizes an emergency situation and take appropriate action. 
• Able to establish and maintain a cooperative working relation. 
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. 
• Performs well with frequent interruptions and/or distractions. 
• Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests. 

At Royal Palm, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.

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  Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

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  Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

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  Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

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  Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

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  Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

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  Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.