Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
- Represents Hilton Grand Vacations in a professional manner at all times.
- Trains and supervises all Tour Desk team members.
- Creates, updates and manages Tour Desk staff schedules if requested/during the absence of the manager.
- Graciously welcomes and checks-in clients arriving for a sales presentation.
- Obtains necessary information from client to ensure accurate segment assignment.
- Correctly assigns client to appropriate sales agent based on specific type/rotor.
- Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance; note available agents on rotor for client assignment.
- Identifies which clients provided a “good faith deposit” and process upon checking in for tour.
- Coordinates the sales line, properly assigning clients to sales agents and updating tour information.
- Updates and keeps track of all tour results & gifts provided.
- Manages, accounts for and reconciles good faith monies.
- Refunds deposits.
- Prepares client booked vs. showed reports for each tour wave in an accurate and timely manner.
- Updates tour information into Clarity/Chorus specifically through check-in, agent assignment, tour credit, etc.
- Verifies tour information in Clarity/Chorus is correct through the process of running reports and verifying data.
- Researches and prepares tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report daily.
- Provides superior customer service in accordance with the Company standards.
- Ensures the Food and Beverage Refreshment area is clean and well stocked for guests’ enjoyment.
- Operates general office machinery (i.e., computer, copy machine, fax machine, etc.).
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $20.00 – $25.00 per hour.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.