Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
A career as a Concierge Agent entails making confirmation calls and welcome calls to guests that have planned visits in the future. You will answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to assist with date changes and respond to questions concerning their upcoming vacation.
Schedule Details: Our Concierge department works between 12:30 pm through 9:00 pm EST and Saturday from 9:30 am through 6:00 pm with Sundays off and 1 day off in the week. Paid training is provided for 4 weeks from 9:00 am – 4:00 pm Monday through Friday.
Why do Team Members Like Working for us?
Driven hourly pay plus bonuses
Get your earned pay any time before payday through DailyPay*
Medical, Dental, and Vision benefits starting on Day One!
Generous Vacation Time Off Program
Paid Sick Time
GO Hilton Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program – purchase shares at a discounted rate
Tuition and certification reimbursement programs
Recognition Programs and Rewards
Internal Growth and Career Pathing
And much more!
Key Responsibilities:
Provide complete and accurate information to guests on every telephone call. Especially information about tour presentations, accommodations, premiums, and promotions.
Handle situations with dissatisfied guests and offer resolutions.
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
Assist management with special projects relating to customer service.
Confirm a specific percentage of all leads for the following month.
Ensure the privacy and security of confidential information about guests
Qualifications:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
High School Diploma/GED
Proficient with Microsoft Word, Excel and Outlook
Excellent written and verbal communication skills with a strong sense of customer service
Good organizational skills and detail-oriented
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.Notary Public
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation
Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
