Responsibilities Include:

• Greet and meet owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
• Coordinate and supervise reservations.
• Ensure all Front Office quality standards are aligned with and all policies and procedures are consistently applied.
• Maintain a house bank and ensures deposit accurately reports the daily transactions.
• Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
• Collaborates with all resort departments to meet guest expectations.
• Corresponds to social media and guest member relations in a timely manner.
• Trains, supervises, schedules and assists in evaluating Team Members.
• Any other duties that may be necessary to daily functioning of the resort.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.