Together, We Can.
As the Title Operation Agent, you will prepare various paperwork like Deeds, Affidavits, and others, for owners/members seeking to update their ownership. Your role involves generating, reviewing, auditing and recording legal title documents to ensure accuracy and quality. Must have the ability to multitask, be very organized and have strong attention to detail skills while being effective, efficient, flexible and dependable in completing their daily tasks and responsibilities.
Why do Team Members Like Working for us?
We offer an excellent benefits package to our full-time Team Members that include:
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
As the Title Operations Agent, you will be responsible for:
- Monitor daily report to identify and work on cases assigned.
- Ensure clear title on each Case assigned by reviewing OR performing title searches.
- Identifying and resolving title defects found from title searches results.
- Create transfers, resales and relinquishment documents for non-deeded and deeded inventory.
- Review of documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others to identify current ownership and generate the documents accordingly.
- Audit non-deeded documents to verify accuracy.
- Review and audit deeds to ensure they meet all underwriting, county and state requirements before recording.
- Submit deeds to record electronically through E-record platform.
- If applicable, prepare recording packages and mail them to business partners for recording.
- Coordinate resends, redrafts and payment collection, as necessary.
- Manage all county rejections in a timely manner.
- Assist with creation and mail out of confirmation letters for all completed and/or canceled contracts.
- Provides quality customer service to internal and external customers as needed.
- Manage several Customer facing email inboxes. Ensure owners/members received answers or guidance to all their questions.
- Provide high production totals while maintaining a low error percent.
- Works escalated requests received from internal sources within 24hrs of receipt.
- Performs other related duties as assigned.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- 1+ years of experience in the banking, real estate, or title/deeding
- Excellent organizational skills with the ability to multi-task
- Proficient in MS Word, Excel, Power Point, Outlook and Adobe Pro
Preferred Qualifications:
- 3+ years of experience in the finance industry, real estate dealings, or handling title and deed documentation
- Experience within timeshare/vacation ownership
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
