Together, We Can.
Wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer’s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp’s “Top 100 Places to Stay” list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities.
We are excited to welcome a talented Front Desk Clerk to our team, who will be the face of our resort and create a lasting impression for our guests. As a Front Desk Clerk, you will be responsible for providing an exceptional guest experience, from the initial greeting to the final check-out, ensuring a seamless and enjoyable stay. Your friendly and organized approach will set the tone for our guests’ entire visit, leaving them with fond memories of their time at Hotel Blake.
Pay: $17.50-$18.25 hourly
Here’s why you will love It here:
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
- Greet and welcome guests with a warm and personalized approach, offering a memorable first impression.
- Efficiently process check-ins and check-outs, ensuring accurate guest information and a smooth transition.
- Generate folios, manage guest accounts, and handle payments securely, maintaining confidentiality.
- Receive and coordinate requests for housekeeping and maintenance, ensuring prompt and effective service.
- Stock and organize front desk supplies, including guest packets and local information, to enhance the guest experience.
- Answer incoming calls, provide information, and direct calls to the appropriate departments, maintaining excellent communication.
- Assist guests with inquiries, offering recommendations for local attractions and ensuring a personalized stay.
- Maintain a clean and professional front desk area, creating a welcoming environment for guests.
- Collaborate with other hotel departments to ensure smooth operations, guest satisfaction, and a cohesive resort experience.
- Perform administrative tasks and contribute to the front office’s efficiency, adapting to the needs of the hotel.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
To fulfill this role successfully, you’ll need to possess the following minimum qualifications and experience:
- High school diploma or equivalent, with relevant post-secondary education in hospitality or customer service preferred.
- Minimum 1 year of experience in a front desk or customer-facing role, ideally in the hospitality industry.
- Exceptional communication skills, with the ability to engage and assist guests from diverse backgrounds.
- Strong organizational skills and attention to detail, ensuring accurate record-keeping and efficient workflow management.
- Proficiency in using computer systems and front office software, including MS Office and property management systems.
- Ability to work independently and collaborate as part of a team, adapting to the dynamic nature of the hospitality industry.
- Flexible schedule, including weekends, evenings, and holidays, to accommodate the needs of the resort.
- Excellent problem-solving abilities and a proactive approach to guest issues, ensuring a positive and timely resolution.
- A genuine passion for delivering exceptional service and creating memorable guest experiences.
- Willingness to continuously learn and stay updated with industry trends, ensuring a high level of guest satisfaction.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
