Together, We Can.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry!
We are looking for an Assistant Front Office Manager to join our team at Ocean Beach Club.
Responsibilities include:
- Check-in arriving guests and check-out departing guests.
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest happiness.
- Alert management team of potential serious issues.
- Communicate with all required internal departments.
- Assist with adjustment in departmental policies and procedures.
- Complete Front Desk accounting transactions including balancing end-of-day shift reports.
- Ensure all pending arrival information is accurate.
- Perform property and room inspections.
- May be required to do other duties and special projects as assigned by your leader.
What are we looking for:
- A minimum of 1 year of experience supervisory experience any industry OR A minimum of 6 months to 1 year of previous experience as Front desk clerk, with some supervisory
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
- A courteous and professional attitude when handling upset guests and difficult situations.
- Strong interpersonal and time management skills required.
- Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Open and flexible availability, to include weekends and holidays.
- High school diploma or equivalent
Why do team members like working for us:
- Day 1 Benefit Eligibility
- Competitive base pay
- Recognition Programs and Rewards
- Discounted travel programs
- 401(k) program with company match.
- PTO, 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
