Front Desk Clerk

Work for a winning team that now offers Day One Benefits and Daily Pay*

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!

We are looking for a Front Desk Clerk at The Fountains Resort. In this role, you will ensure every interaction with an owner or guest is a positive and memorable experience from arriving on the property until departing.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Positive Team Environment
• Generous Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Main Responsibilities:

• Check in and out Owners and Guests
• Respond to guests’ requests.
• Assists guests with reservations or changes.
• Generates invoices and collects payments.
• Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Work as a team with co-workers to complete checklists and daily duties.
• Prepares and consistently restocks the front desk with supplies.
• Other duties as requested by your leader.

Job Details:

Full-time team members are typically scheduled to work between 30 and 40 hours weekly. For this position, we are looking for a candidate with an open schedule as our Front Desk department is open from 7am -11:30pm. As a part of your employment benefits, you will have the opportunity to receive a bonus on a quarterly basis.

What are we looking for:

• Prior customer service experience.
• A professional demeanor.
• Proficient in the English language, both verbally and in writing.
• Ability to multi-task responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Preferred, but not required:

• Precious Front Desk Clerk experience.
• Cash handling.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.